Support and Help Channels
A 60 minutes Ticket Reply Warranty
Our technical assistance staff is on–line 24/7 to attend to each of your assistance inquiries. Every single ticket you send out to us will be answered within up to 60 minutes. If your situation calls for aid from an admin, we’ll send the ticket to the technician on duty and will inform you that the situation is being taken care of.
Expert Client Help And Support Service
We offer you 24 hours a day tech help via a lightning fast ticketing program integrated into your Control Panel. You can easily write to us at any time about any of the apps that come pre–installed on the virtual server, this includes the selected OS, the server management panel and our custom made Web Hosting Control Panel.
An Intuitive Help Section
A detailed and frequently updated collection of articles is integrated into our in–house built Web Hosting Control Panel. It offers quick tips on how to perform all the basic website management jobs. The Help zone includes descriptive how to articles and reviews and step by step video training. You can gain access to the Help area by pressing the Help or Video buttons in the upper right side of each Control Panel section.