Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
Every single support request you send to us will be responded to within maximum 60 minutes. If your trouble ticket or email needs further assistance from a system administrator, we’ll forward it and leave a note to notify you that your case is being worked on. If you make use of the Optional Managed Services package, any of the server management tasks included there will be executed at a time of your choosing.
A Premium Tech Support Service
Our customer support staff will be online for you 24/7/365 should you need help while working with the Web Hosting Control Panel or with any of the apps that we install for you on the dedicated server. And if you require help handling the daily administration tasks on your server, you can have a look at the Optional Managed Services package, which includes backup hard disk drive space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Every Linux dedicated hosting server is equipped with our cost–free Web Hosting Control Panel, which offers an exhaustive knowledgebase plus a collection of step–by–step video tutorials. Whenever you need help with the Web Hosting Control Panel, just push the Help or Videos buttons in the upper right corner.