A 99.9% Server Uptime
Our shared web hosting platform is based on a stable, top–class hardware architecture and a significantly tweaked version of Linux. Thus, irrespective of what your web site is, or how many website visitors you’ve got, or even in case there’s a DoS attack, our machines will remain up and running and your websites will stay visible online.
All shared web hosting services plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on top–drawer hardware parts supplied by Juniper. Also, on each router, we’ve placed a firewall with an advanced set of rules in order to filter out all dubious requests.
Hence, in all our data centers – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our hosting services, or if you find them insufficient, or if you decide that you need a Linux VPS web hosting services instead of a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain total control over your domains even if you terminate your account with us.
24/7 Technical Support
We have cautiously selected each single member of our 24x7 support team so that we can offer the best possible technical support service that you can possibly get. Each one of our tech support engineers has several years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Plus, they are at your disposal 24–7–365 – you can call them at any time and they will get back to you ASAP.
Their average response time is just 20 minutes, whilst with many other web hosting vendors you have to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be replied to in less than one hour.