The presence of the customer and technical support that a shared web hosting company offers can tell you a lot about the services that they provide as well. When you are allowed to use only email messages and tickets, you have most probably discovered some reseller not the hosting provider. When this is the case, you will probably have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the actual website hosting company for further assistance. If the supplier can provide various means of communication with quick response time which are available at any moment, they are almost certainly the top provider, not just a reseller. So you'll enjoy prompt assistance and excellent support as they will have instant access to the servers where your account is. Whatever the issue - technical or sales, it's always much better to be able to get hold of your hosting company directly via your preferred way of communication.
24/7 Customer Support in Shared Web Hosting
All of our shared web hosting services offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions before you make an order or you're an existing customer and you have any question or a difficulty, you're able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any matters that need extra time to investigate and handle. Unlike a number of other web hosting service providers, our trouble tickets come with a warranted max response time of only 1 hour, thus no matter what the issue is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you obtain a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common questions. Our agents will help you select the ideal package or offer you info about our servers, in order to verify if the system requirements for your web sites are met. In case you're an active customer, you can also get in touch with us through electronic mail or through our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We warrant that when you employ these two methods of correspondence, you'll get a reply within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you've employed the website hosting services of other companies, even big ones, you're able to compare the reply time due to the fact that it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server plan that we provide features 24/7 customer and technical support, so in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can contact us at any moment, even weekends and holidays. For your convenience, we supply different ways of communication - telephone support with a couple of local numbers internationally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it is easier to keep track of what is going on. The maximum guaranteed reply time for all the email messages and tickets is 1 hour, but it rarely takes that long to get help. If you acquire the Managed Services upgrade that we offer, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server packages that we offer include 24/7 support through several methods of communication and with a 1-hour max reply time guarantee. If you want to learn more about the plans or you have some general or billing questions, you will be able to phone one of the local numbers that we have around the globe or you could use our live chat service and speak with a live representative. For solely technical issues that require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to track a specific issue. The response time for them rarely exceeds 30 minutes, which means that you can forget all about having to wait for an entire day in order to receive help. The support service is available for all the server-related matters, as well as the pre-installed software. In the event that you'd like to receive support for third-party applications, you may consider obtaining the Managed Services upgrade that we provide for all plans.