Though this is not the mainfactor to help you identify a trustworthy shared web hosting company from a bad one and a reseller from a real provider, having the option to call and communicate with a live person is an indicator that you are not using the services of a one-person firm and that you can get in touch with somebody whenever you're in need of help. The telephone support for website hosting services may range from basic to professional, thus the problems which can be resolved through a call differ depending on the particular service provider. In the general case, these issues are simpler and feature billing or 1st level technical issues as more difficult issues generally require a support ticket where both you and the sysadmins can follow what's going on with a particular situation. Nonetheless, the option to call your provider will save you considerable time and efforts for the multitude of tiny problems which may eventually appear when you manage your hosting account.
Phone Support in Shared Web Hosting
All of our shared web hosting plans feature telephone support 14 hrs a day even on official holidays, so if you do not have an account yet, you'll be able to give us a call and learn more about our services or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you're able to call the number that is closer to you. In case you are a current customer, we will help you in a timely manner with all of the general and billing matters and with numerous technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk to a live person so as to get things done promptly. Of course, some problems cannot be managed over the phone, so in such a case you can use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you if you have any questions about the semi-dedicated server plans that we supply. Whether you want to find out more about the plans, you have some billing issue or some general problem, you can just give us a call. Although some more complex issues could require a ticket in order to give some time to our tech support team to investigate, we'll assist you with a range of technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in another country, we have a global number where you'll be able to contact us.