In case you are a website owner, a problem can always surface and it does not automatically have to be related to the hosting service itself. For instance, something might go wrong when you bring an app up to date or some important data may be edited or erased unintendedly. Whatever the essence of the problem might be, you will have to get in touch with the respective tech support staff and request them to retrieve a backup or to assist you in troubleshooting the problem that you are struggling with. How promptly they’ll do it will determine the time that your websites will be offline. For given sites such as community websites or online stores, a longer downtime interval too often equals lost visitors and cash. That said, it’s of principal importance that you use the services of a hosting company that offers not only a very good tech support service, but also a fast one.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reply time for any client support ticket that you submit or any email that you send is only sixty minutes, even in case you contact us during weekends and national holidays. Regardless of the essence of your question or issue, we’ll lend a hand right away and will provide you with the necessary info to sort out any problem with your sites. The real reply time usually doesn’t surpass fifteen to twenty minutes, which implies that you can just forget about waiting around for hours to get a problem sorted out or what’s even worse – waiting around one whole day only to get a reply that more information is needed while nothing is resolved. We’ll give you assistance in a timely manner solely because we are aware of how costly time can be in the dynamic online world. The sixty-minute response guarantee is valid for any technical or billing query that you may have connected with our shared web hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support team representatives will be at your disposal at all times and they will reply to any support ticket that you open from your web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed irrespective of whether you have a generic query concerning your semi-dedicated server or you experience a certain problem and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to help you, as we’re available 24-7-365 to take care of any general, technical or billing issue. In case you get in touch with us about anything that’s within our power, we’ll solve it before we reply to you, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. If there is something that you need to do on your end, we will supply you with the required info – what workable solutions to try, what actions to take, etc.