A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's a very efficient method to receive some info about the web hosting services or have some problem resolved since you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower chance of mistakes at the time you exchange info such as usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you are able to do something different while the representative investigates the issue involved. In addition, you will be able to join a live chat room from any computer that's connected to the web, avoiding the phone fees that you will need to pay when you're calling to a different country.
Live Chat Support in Shared Web Hosting
As we acknowledge the fact that a great number of issues can be resolved when you chat with a live person, we offer a live chat service for all of our potential and existing customers. The chat is accessible every single day and our support agents will assist you with a wide range of questions and problems. In case you aren't our customer yet, you are able to find out more about our shared web hosting
plans and the web hosting environment in general so as to make sure that your web sites will operate effectively on our servers. If you already have an account and you've got some questions or you encounter any kind of problems with some of our solutions, you will be able to join us on our live chat and we can supply you with the needed info or help you troubleshoot the problem. You will have to open a support ticket for certain issues which need more time or the expertise of a sysadmin, but for a variety of basic issues you can receive help right away.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is accessible to all of our future and present customers. In case you're thinking about a new website hosting account, you are able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting
in order to choose the optimal plan for your web sites. In case you already own an account with us, we can assist you in a very timely manner with general, billing and 1st level technicalmatters. Though sometimes you will have to open a ticket because there're things that can't be resolved on the live chat, we will be able to help you with numerous standard tasks, for instance setting up an email account in an email client or forwarding one domain to another. As a result, you will receive timely assistance and you will save plenty of time.