There are different ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a ticketing system. This is the least complicated correspondence medium for several reasons. If no representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy/paste extensive pieces of information without the need to worry about typing errors, and if a given issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, which means that if you have to supply info or to adhere to guidelines, you’ll need to use no less than 2 different admin interfaces and this number might rise if you would like to manage a number of domains. Also, a lot of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.