There are different ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a ticketing system. This is the least complicated correspondence medium for several reasons. If no representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy/paste extensive pieces of information without the need to worry about typing errors, and if a given issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re often separate from the hosting platform, which means that if you have to supply info or to adhere to guidelines, you’ll need to use no less than 2 different admin interfaces and this number might rise if you would like to manage a number of domains. Also, a lot of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.
Integrated Ticketing System in Shared Web Hosting
In contrast with what you may find with a lot of other hosting providers, the trouble ticket system that we’re using with our shared web hosting services is part of the Hepsia Control Panel, which is included with all accounts. You won’t have to remember different user names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one single place. So, if you’ve got an inquiry or chance upon an obstacle, you can contact our technical support team representatives instantaneously. Our ticketing system includes an intelligent search mechanism. This implies that even in case you have sent multiple tickets through the years, you will be able to track down the one that you need without effort. On top of that, you can see knowledge base tips for resolving commonly confronted predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything in one location, which is the reason why we have incorporated a support ticket system into the custom-built Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to handle the correspondence with our support team along with your data, which means that you will not have to remember additional log-in credentials for another admin console. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the content hosted in your account. Plus, you can search through older tickets using a smart search box or have a look at relevant help articles, which offer solutions to commonly experienced predicaments. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just 60 minutes, so there will always be someone to assist you.